Implementing a quality management system affects every aspect of an organization’s performance.
Benefits of a documented quality management system include:
- Meeting the customer’s requirements, which helps to instill confidence in the organization, in turn leading to more customers, more sales, and more repeat business.
- Meeting the organization’s requirements, which ensures compliance with regulations and provision of products and services in the most cost- and resource-efficient manner, creating room for expansion, growth, and profit
These benefits of a QMS offer additional advantages to your business, including:
- Defining, improving, and controlling processes;
- Reducing waste;
- Preventing mistakes;
- Lowering costs;
- Facilitating and identifying training opportunities;
- Engaging staff;
- Setting organization-wide direction; and
- Communicating a readiness to produce consistent results.
Each element of a quality management system helps achieve the overall goals of meeting the customers, and organization’s requirements.
The elements include:
- The organization’s quality policy and quality objectives;
- Quality manual;
- Procedures, instructions, and records;
- Data management;
- Internal processes;
- Customer satisfaction from product quality;
- Improvement opportunities; and
- Quality analysis .
